Events & Customer Experience Duty Manager

About the role

Enable Leisure & Culture is advertising a full-time Events & Customer Experience Duty Manager role, listed under Customer Service. The advertised salary is £31,999 - £31,999 per year. The advertised location is London, England; check the source listing for the exact workplace, hybrid pattern or travel expectations. The vacancy was posted on 10 August 2026 and is currently shown with a closing date of 9 September 2026.

Role context
This vacancy sits within customer service work, where roles commonly involve responsive service, enquiry handling, relationship management and a consistent user experience. The exact responsibilities, reporting line, working pattern and organisational priorities are controlled by Enable Leisure & Culture and should be confirmed on the original application page before applying.

What to consider before applying
Use the employer's full advert and person specification to assess fit. For a role titled “Events & Customer Experience Duty Manager”, it is sensible to prepare concise examples that demonstrate clear communication, problem solving, accurate record keeping, calm handling of competing or sensitive enquiries, leadership, prioritisation and accountability for outcomes. Where the employer asks for supporting statements, address each essential criterion directly and use evidence of what you did, how you worked with others and what changed as a result.

Application information
Voluntary Sector Jobs provides this page as a structured vacancy summary. Applications are handled through the original vacancy source, where you should verify the latest description, eligibility requirements, working arrangements and closing information before submitting.

Preparing your application

Before applying for the Events & Customer Experience Duty Manager vacancy with Enable Leisure & Culture, review the employer's full person specification on the original listing. Relevant evidence is likely to include clear communication, problem solving, accurate record keeping, calm handling of competing or sensitive enquiries, leadership, prioritisation and accountability for outcomes. Do not rely on this summary as a substitute for the employer's stated essential and desirable criteria. Check any qualification, safeguarding, right-to-work, travel, location or background-check requirements directly in the source advert, and tailor your application to the criteria actually requested by Enable Leisure & Culture.