Information & Advice Adviser

About the role

Age UK Merton is advertising a contract Information & Advice Adviser role, listed under Advice / Information. The advertised salary is £28,000 - £31,500 per year. The advertised location is Mitcham, England, CR4; check the source listing for the exact workplace, hybrid pattern or travel expectations. The vacancy was posted on 7 August 2026 and is currently shown with a closing date of 4 September 2026.

Role context
This vacancy sits within advice / information work, where roles commonly involve advice delivery, information provision, case handling and helping people navigate services or options. The exact responsibilities, reporting line, working pattern and organisational priorities are controlled by Age UK Merton and should be confirmed on the original application page before applying.

What to consider before applying
Use the employer's full advert and person specification to assess fit. For a role titled “Information & Advice Adviser”, it is sensible to prepare concise examples that demonstrate clear and empathetic communication, accurate information handling, professional boundaries and confidentiality, sound judgement when signposting or escalating issues, person-centred communication, sound boundaries and reliable case or service follow-up. Where the employer asks for supporting statements, address each essential criterion directly and use evidence of what you did, how you worked with others and what changed as a result.

Application information
Voluntary Sector Jobs provides this page as a structured vacancy summary. Applications are handled through the original vacancy source, where you should verify the latest description, eligibility requirements, working arrangements and closing information before submitting.

Preparing your application

Before applying for the Information & Advice Adviser vacancy with Age UK Merton, review the employer's full person specification on the original listing. Relevant evidence is likely to include clear and empathetic communication, accurate information handling, professional boundaries and confidentiality, sound judgement when signposting or escalating issues, person-centred communication, sound boundaries and reliable case or service follow-up. Do not rely on this summary as a substitute for the employer's stated essential and desirable criteria. Check any qualification, safeguarding, right-to-work, travel, location or background-check requirements directly in the source advert, and tailor your application to the criteria actually requested by Age UK Merton.